Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
friendly staff
convenient location
smell of smoke
informal service
7.0/10
Very good
Rooms
7.5
Location
7.0
Service
7.1
Dining
6.5
Guest reviews
7.0/10
based on 14 review
8.3
8.3/10based on 1434 review
George
United States of America,
May
2024
7.6/10
My stay at the hotel was a mixed experience. The rooms were fantastic, but unfortunately, the children's room had a very strong smell of smoke. The reception girls had an extreme attitude, but Sanin was genuinely friendly. The location was convenient but slightly far from the nearest station. The dining experience was outstanding, offering a variety of delicious foods and beverages. The facilities were nice, with good parking options.
Rooms
8.0
The rooms were fantastic but unfortunately, the children's room had a very strong smell of smoke.
Service
6.0
The service was a mixed bag with an extremely unfriendly attitude from some staff, but Sanin was a friendly exception.
Location
7.0
The location was convenient albeit slightly far from the nearest station.
Dining
9.0
The dining experience was outstanding, offering a variety of delicious foods and beverages.
Facilities
8.0
The facilities were nice, and there were good parking options.
David
United Kingdom,
March
2024
7.6/10
The hotel offers spacious rooms with thoughtful storage spaces, making it a dream for any traveler. However, there are no kitchen facilities available. The service provided was courteous and helpful, but there were some disappointing instances, like not passing on crucial messages and entering the room early. The location is convenient for highway access but a bit far from the city center. The dining experience is varied, with good options and very good coffee.
Rooms
8.0
The rooms are spacious with thoughtful storage spaces.
Service
7.0
The staff were really courteous and helpful.
Location
7.0
The location is very good for quick highway access.
Dining
8.0
The dining options are good and consistent with very good coffee.
Facilities
8.0
The hotel has good facilities for the price.
Bill
United States of America,
February
2024
7.2/10
The hotel has modern and clean rooms priced around £70+. The service was professional and friendly, although disappointing in a critical situation. The location is quite good, though a bit far from the city center. The dining experience offered different types of foods and beverages to choose from.
Rooms
8.0
The rooms are modern and clean, providing a comfortable stay.
Service
7.0
The service is professional and friendly overall, lacking in handling urgent messages effectively.
Location
6.0
The hotel is located in a quiet area, a bit far from the city center but accessible by metro and buses.
Dining
8.0
The dining experience offers a variety of foods and beverages, catering to different tastes.
Facilities
7.0
The hotel offers decent facilities to enhance the stay.
Glyn
United Kingdom,
December
2023
7.2/10
I found the hotel to be a pleasant stay with nice rooms and friendly service, though the smell of smoke was a downside. The location was good for our needs, and the dining experience was a mix of perfection and chaos.
Rooms
7.0
The rooms were nice overall but had a very strong smell of smoke lingering, which was a bit off-putting. However, they were well-equipped with all the necessary facilities and the heat insulation kept the room warm.
Service
6.0
The staff, while friendly, seemed a bit too casual for my liking, almost as if they were not entirely on duty. However, there was a particularly helpful girl with black hair who stood out for her pleasant demeanor. A bit more training might have enhanced the service experience.
Location
8.0
The hotel's location was convenient for our purposes, allowing easy access to the highway and close proximity to the Messe. However, being a bit far from the city center could be a drawback if you want to explore Munich.
Dining
7.0
The dining experience had its highs and lows. While the variety of options was great, there seemed to be a struggle with the number of guests and tables available, leading to some disorganization. Despite this, the food was worth the fee.
Facilities
8.0
The facilities at the hotel were adequate, providing everything needed for a comfortable stay.
friendly staff
smell of smoke
Kenny
United States of America,
December
2023
6.0/10
My stay at the hotel was a mix of positives and negatives. The rooms were incredibly clean and spacious, with daily cleaning services, but unfortunately, they tended to be too hot. The service offered was friendly and helpful overall, although there were some issues with coordination between staff members. While the location was convenient for highway access, it was a bit far from the city center and had a lingering smell of cigarette smoke near the entrance. The dining experience left something to be desired as they started clearing up before the designated time ended.
Rooms
7.0
The rooms had ample storage space and were spotlessly clean every day, but they tended to be too hot.
Service
6.0
The staff, although friendly, lacked communication among themselves and were quite persistent. Yet, they could use a bit more training in some areas.
Location
6.0
The hotel's location was good for quick highway access in the morning, but it was a bit far from the city center and had a noticeable smell of cigarette smoke near the front entrance.
Dining
5.0
The dining experience was a disappointment with limited options and the staff clearing up early, refusing to accommodate guests who wanted more time.
Facilities
7.0
The facilities were adequate for a comfortable stay, with a shop and cooking area available for guests.
Lisa
United Kingdom,
November
2023
7.2/10
The hotel has the charm of a school cafeteria but provided a comfortable, excellently heated, quiet, and nicely furnished room. However, it felt just like an oven during my stay. The service was friendly overall, with a casual approach that some might find a bit too informal. The location, near the center of Munich, made it easy to get around with public transportation. The dining experience was perfect, offering a variety of foods and beverages to choose from. The facilities were sufficient without any standout features.
Rooms
7.0
My room was comfortable, excellently heated, quiet, and nicely furnished.
Service
6.0
The service had a friendly but somewhat informal approach.
Location
8.0
The hotel is near the center of Munich, making it easy to get around with public transportation.
Dining
9.0
The dining experience was perfect with various food and beverage options.
Facilities
6.0
The facilities were average with no standout features.
Owen
United States of America,
October
2023
7.4/10
I found this hotel to be a mixed experience. On the positive side, the rates are very reasonable, but there are some downsides like the lack of a telephone in the rooms for longer stays and no direct toilet/bathroom access. The service was exceptional with staff being accommodating regarding email invoices and quick room service. The location, though a bit far from the city center, is conveniently close to the metro-train and the highway. The dining options were limited and could benefit from a professional chef's touch. Overall, a decent stay with some room for improvement.
Rooms
7.0
The absence of telephones in the rooms for longer stays was a downside. However, the rooms were clean and comfortable with reasonable rates.
Service
9.0
The service was outstanding with room service being prompt and staff willing to assist with requests.
Location
8.0
While a bit far from the city center, the hotel is well connected to Munich downtown and close to the metro-train stop and the highway.
Dining
6.0
The dining experience lacked variety and could use a professional chef's touch for improvement.
Facilities
7.0
The facilities were adequate but could benefit from enhancements like more dining options.
Tom
United Kingdom,
October
2023
6.0/10
The hotel rooms were like an oven, but surprisingly comfortable, excellently heated, quiet, and nicely furnished. The service had its disappointing moments but overall supportive and nice. The location, while a bit seedy, was close to the highway and away from busy city traffic. The dining experience was an absolute shambles, with poor choices and a lack of staff efficiency. Despite these setbacks, the outstanding room comfort and support from the staff made the stay enjoyable overall.
Rooms
8.0
The rooms were like an oven but surprisingly comfortable, excellently heated, quiet, and nicely furnished.
Service
7.0
The service had its disappointing moments but overall was supportive and nice.
Location
6.0
The location, while a bit seedy, was close to the highway and away from busy city traffic.
Dining
5.0
The dining was an absolute shambles with poor choices and lack of staff efficiency.
Facilities
6.0
The facilities were basic but functional.
comfortable rooms
disappointing dining
Jon
United Kingdom,
October
2023
7.6/10
The hotel rooms are very modern, with plenty of storage options and kept very clean and comfortable, just as shown in the pictures. However, the room's location above the entrance can be noisy and overcrowded at times with too many people let in simultaneously.
Rooms
8.0
The rooms were comfortable and clean, just like in the pictures.
Service
6.0
The service was friendly but a bit too informal for my liking. The staff seemed a bit untrained and not very helpful.
Location
9.0
The hotel is somewhat close to the highway, making it relatively easy to reach. It's also excellent as it is close to the metro-train stop and offers a convenient short-cut through the park.
Dining
7.0
The dining experience was mixed as the food was delicious with lots of choice, but there were issues with the service, particularly the timing of clearing away items before the end of the service.
Facilities
8.0
The hotel offers good facilities, including a parking place and is well-suited for Messe visitors.
Patricia
United States of America,
August
2023
6.8/10
The hotel had lovely, modern, and comfortable rooms that were very clean and comfortable, although lacking certain amenities like a table fan and air conditioning. The location offered a quiet setting with convenience stores nearby but was a bit far from the center and had some seedy aspects. The dining experience was satisfactory with good options at a reasonable price. The facilities were adequate but nothing outstanding.
Rooms
7.0
The rooms were very lovely, modern, and comfortable, and they were very clean and comfortable.
Service
8.0
Location
6.0
The location was good for quick highway access in the morning, but it was a bit seedy and far from the center.
Dining
6.0
The dining options were average, but the pricing was fair for the quality.
Facilities
7.0
The facilities were satisfactory but not exceptional.
quiet area
seedy surroundings
Elsie
United Kingdom,
May
2023
6.8/10
I recently stayed at the hotel and had a mixed experience. The rooms were clean and contemporary, but some impractical furniture made it feel a bit cold. The service was professional and friendly, although housekeeping was a bit off at times. The location was convenient for travelers passing through, but the surrounding area felt a bit seedy. The dining options were ok but could use more variety. Overall, a decent stay with some room for improvement.
Rooms
7.0
The room itself was very nice despite feeling cold due to impractical furniture. However, there were some cleanliness issues like a sticky floor, dusty shelves, and half-full bottles of water left from previous guests in the fridge.
Service
8.0
The staff were professional and friendly, although there were some inconsistencies in housekeeping.
Location
6.0
The location was good for stopover travelers, providing quick access to the highway. However, the presence of 'table dancing clubs' nearby made it feel a bit unsafe.
Dining
6.0
The dining experience was ok but could be improved with more varied options. The restaurant was a bit crowded and unorganized.
Facilities
7.0
clean
impractical furniture
Paul
United Kingdom,
April
2023
7.4/10
My stay at the hotel was fantastic! The room was clean and comfortable, and the staff was really friendly. Although the dining experience left something to be desired, overall, it was a great value for money with its convenient location.
Rooms
8.0
The room was clean and comfortable, and there was daily cleaning service.
Service
9.0
The service was great, and they even offered to change our room, which was very nice.
Location
7.0
The hotel is in a good location, very close to the underground station, making it convenient for getting around.
Dining
5.0
The dining experience was disappointing as they cleared away items before it ended and didn't refund or replenish them.
Facilities
8.0
The facilities were good, and the hotel is clean and affordable.